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Privacy Policy

Last Updated: September 21, 2024

This Privacy Policy describes how Davincified ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from davincified.com (the "Site") or otherwise interact with our services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Make a Purchase:

    • Contact Details: Name, billing address, shipping address, email address, and phone number.
    • Payment Information: Payment card details and associated billing information.
    • Customization Details: Photos and personalization instructions for custom products. Your photos will not be used for any purpose other than creating your custom products.

  • Create an Account:

    • Account Information: Username, password, and security questions.

  • Contact Us:

    • Customer Support Information: Details you provide when you communicate with us via email, phone, or through our website.

  • Submit Reviews and User Content:

    • Reviews: Comments, feedback, ratings, and any photos or videos you choose to submit as part of your review.

  • Opt-In to SMS Marketing:

    • Phone Number: When you provide your phone number, you may opt-in to receive SMS marketing messages. We use your phone number to send you updates, promotional offers, and cart reminders via SMS, only with your explicit consent.

b. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, time zone, and language preferences.
  • Usage Data: Pages viewed, links clicked, and other actions taken on our Site.
  • Cookies and Similar Technologies: We use cookies to keep track of items in your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

c. Information from Third Parties

We may receive information about you from third parties, such as:

  • Service Providers: Payment processors and shipping companies.
  • Analytics Providers: To help us understand how customers use our Site.
  • APIs and Integrations: Some user information is sent to third parties via APIs to provide our Services effectively.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, fees, and charges.
  • Customization Services: To create personalized products using the photos and details you provide. Your photos will not be used for any other purpose.
  • Communication:
    • Order Updates: To contact you regarding your orders, account, or inquiries.
    • SMS Marketing: With your explicit consent, to send you marketing messages and cart reminders via SMS.
  • Service Improvement: To analyze and improve our Site and Services.
  • Marketing Communications: To send you promotional materials and updates, where permitted by law or with your consent.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Security and Fraud Prevention: To protect our business, prevent fraud, and secure our systems.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our business, such as payment processors, shipping companies, and customer support. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
    • Data Transfer: Some of your information is transmitted to third parties via APIs to provide our Services.
  • Legal Obligations: When required by law or in response to legal processes.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • With Your Consent: When you provide explicit consent to share your information.

Note: We do not sell or share your SMS opt-in data and consent with any third parties. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. User-Generated Content and Reviews

a. Submitting Reviews

When you submit reviews, comments, or other content ("User Content") to our Site, you may have the option to include photos or videos.

b. Permission to Use Your Content

By submitting User Content, including any photos or videos, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content across various media.

  • Marketing and Advertising: We may use your User Content, including photos or videos, in our online marketing efforts, social media channels, and advertisements.
  • Attribution: We may display your first name and initial of your last name along with your User Content.

c. Respecting Your Privacy

  • Opt-Out: If you do not wish for your User Content to be used in this manner, please refrain from including photos or videos when submitting reviews.
  • Revocation: You may request the removal of your User Content from our marketing materials by contacting us at hello@davincified.com. Please note that we may not be able to remove content that has already been distributed.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, including:

  • Essential Cookies: Necessary for the operation of our Site.
  • Performance Cookies: To understand and analyze usage patterns.
  • Advertising Cookies: To deliver relevant advertisements.

Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

a. SMS Abandoned Cart

Davincified's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information.
  • Objection: Object to processing your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Portability: Request transfer of your personal information to you or a third party.
  • Withdraw Consent: Withdraw consent where we rely on it for processing.

To exercise your rights, please contact us at hello@davincified.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: